Creation Water

TERMS - SHIPPING - RETURNS - CONDITIONS         Copyright Creation Water Inc. 7135 Louetta Rd. Spring, Tx 77379  Copyright © 2010 Creation Water Inc. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2010 Creation Water Inc. All rights reserved.  Our Security Measures  Creation Water  uses Secure Socket Layer (SSL) to encrypt payment information and User data against unauthorized access. However, we cannot be responsible for how third parties, whose links appear on our site, use your information. You should know that no data transmission is one hundred percent guaranteed against eavesdropping.  Because your site is ultimately protected by you and your password, much of your information security is up to you.  Creation Water has implemented additional precautions to ensure the privacy of your personal information.  Not only is our shopping cart site www.shop.creationwater.com protected by SSL but also our website at www.creationwater.com We have a strict firewall in place which does not allow any outside access. Access in the company is limited to only individuals who need to be able to see customer data in order to perform their job functions, such as the billing department. Important personal data is backed up on the network to help insure its integrity.   Return Policy Please review these policies carefully as they are the terms of sale that govern your purchases at the Creation Water Online Store. They set out your rights and obligations with respect to your purchases, including important limitations and exclusions, such as those in Creation Water product warranties. Your placement of an order at the Creation Water  Online Store constitutes your agreement that these policies apply to the order,  so be certain you understand them before you place your order. Creation Water products carry a 30-day refund policy from the date of purchase unless otherwise stated.   All Returns must be returned in a "sellable" condition in order to receive a refund. Opened consumable products or damaged products cannot be refunded. A Creation Water issued Return Merchant Authorization (RMA) number must be on the outside of the return box. If there is no RMA on the box the return will not be accepted and no refund will be issued. Creation Water is not responsible for refunding the shipping costs. The customer is responsible for all shipping costs and international customs charges etc. Items received after the 30-day money-back guarantees are NON-refundable. A 15% restocking fee applies to all returns. This fee is calcuproduct(s) only.   If the item is returnable and you send it back to us unopened in the original box, Creation Water will offer you a refund based on your original method of payment. You must return the product to the Creation Water warehouse within 14 calendar days of the issuance of the RMA. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation, and registration that shipped with the product. Creation Water will assess a 15% restocking fee on any opened hardware or accessory. If you purchased your order using a major credit card (Visa, MasterCard, American Express, Discover) we may ask for that information so Creation Water can assess the 15% stocking fee.    SHIPPING AND DELIVERY Creation Water Inc. ships merchandise via USPS and UPS.  The customer can choose which shipping method at checkout.  We can ship FedX (by request).   It will normally take approximately 3 to 5 business days to process your order BEFORE shipment.   The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.  We also provide "Store Pickup" and orders by phone.  Creation Water, Inc. 7135 Louetta Rd.  Spring, Tx.  77379  Phone:  877-454-7873  INTERNATIONAL SHIPPING AND DELIVERY Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details. Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. Creation Water Inc. is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices. SALES TAX Creation Water Inc. charges sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate and the location to which the order is being shipped. Store Hours Customer service is available Monday thru Friday 9:00 am CST to 5:00 pm CST.  sales@creationwater.com Phone: 877-454-7873 Fax: 832-559-7885 7135 Louetta Rd. Spring, Tx 77379 Privacy Policy Creation Water Inc. use of personal information that you may submit to Creation Water Inc. through this Web site is governed by the Creation Water Inc. Privacy Policy.    We respect your privacy. Therefore we never share or sell your personal information with any third parties. Any information collected through this site is intended to be used for this transaction only.  Your personal information is secured via SSL (Secure Socket Layer) Technology. What Information We Gather or Track   Information on general usage and any optional personal details you provide to us will be used to provide you with enhanced features. The following are details of the information we collect:  Creation Water collects data so that we may display personalized content to our visitors. Additionally, usage information may be analyzed so that we can judge our system's performance or execute your customized features. We may collect information from customers and visitors to our Web site. This information allows us to process orders from customers by collecting their First Name, Last Name, eMail, Password, Credit Card Number, Expiration Date, Billing Address and Shipping Address. Other information such as Date, Time and IP address is also collected. Creation Water  may send a newsletter to our Users. If you would like to stop receiving the newsletters you may unsubscribe by removing your account.  Our Disclosure of Your Information    Creation Water  does not sell or commercially make available specific information about its Users or Users other than in aggregate form, except in cooperation with law enforcement bodies in regards to content violations or violations of applicable laws.  Your Choices You may choose not to receive special offers and discounts simply by not registering for any special deals and offers when you sign up. If you signed up for special offers and now wish to unsubscribe, you may do so at any time by replying to the unsubscribe link contained in those mailings.much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.